A meeting of the Steering Group which supported the development of this toolkit thought that a 'top 10 tips' section would be useful, and came up with the following:

  • Don’t feel you have to do everything at once…
  • Digital inclusion doesn’t have to mean getting a lot of resources or external funding – it can mean working in partnership with other agencies who are trying to reach the people already reached by housing organisations
  • Everyone, therefore, can make a contribution – you don’t have to do it all yourself - make use of existing resources and assets in the community
  • The wheel exists already, and doesn’t need to be reinvented
  • Digital inclusion means flexibility in setting, and so flexibility in choosing the devices appropriate to circumstance
  • Digital inclusion support is often most effective for initial engagement when delivered as part of existing projects rather than as standalone services, and can be taken to events happening for other reasons
  • Don’t make assumptions about the needs, skills or preferences of groups of people, but engage with them about their interests and customise your work to suit them
  • Volunteers are important to digital inclusion as is the case with any inclusion programme – and support for volunteers will require similar approaches to support for staff
  • Find the individuals’ ‘hooks’ for getting them online
  • Use this toolkit and its links as a practical tool to help you – but especially the contacts listed in the case studies!!
























Modified 4/3/2016 by Craig Green