This section is based on the work of the UK Digital Inclusion Strategy and the Digital Scotland publication ‘Digital Participation: A National Framework for Local Action'
The UK Digital Inclusion Strategy identifies four ‘main challenges that people face to going online:
- access - the ability to actually go online and connect to the internet;
- skills - to be able to use the internet;
- motivation - knowing the reasons why using the internet is a good thing; [and]
- trust - a fear of crime, or not knowing where to start to go online”.
The Scottish Digital Participation framework describes the main barriers as:
- motivation – lack of awareness of benefit;
- confidence – concerns about safety and security;
- availability of training – lack of awareness, but also lack of a range of opportunities which suit individual need; and
- affordability – and in particular the ongoing costs, not just initial costs