The UK works with a definition of basic skills which underpin work to support digital inclusion, now being supported by the Tech Partnership which has concluded (20 March 2018) a consultation about its update (yet to be published).

The skills are those required to support people to:

  • Manage information (Find, manage and store digital information and content);
  • Communicate (Communicate, interact, collaborate, share and connect with others);
  • Transact (Purchase and sell goods and services; organise your finances; register for and use digital government services);
  • Solve problems (Increase independence and confidence by solving problems using digital tools and finding solutions); and
  • Create (Engage with communities and create basic digital content).

Importantly, the skill sets are each described in terms of three characteristics:

  • Safety;
  • Actions for individuals (the skills we want customers to have to support inclusion); and
  • Actions for organisations (the skills we want to develop as service providers).

An Acrobat format copy of the Basic Skills Definition can be found at​/, and the ‘Actions for organisations’ can be used to underpin the development of housing organisations’ digital strategies.

The consultation undertaken suggested a reworking of the skills into 'skills for life' and 'skills for work' rather than 'actions for individuals' and 'actions for organisations' but involved no major change to the skill sets considered to be essential for digital participation.



Modified 3/26/2018 by Craig Green