Registered Social Landlords have customers who are on average at significant financial disadvantage compared to the average, particularly in Glasgow and the West of Scotland, and the individual costs of digital inclusion are a significant barrier (hence the interest in digital inclusion among housing organisations as part of their ‘wider role’ beyond housing, rents an repairs, and the reason for development of this toolkit).

To an extent, the costs of being online are offset by the savings which can be made, but these savings are realised only once people have overcome the initial financial barriers and have developed the skills required to take advantage of digital inclusion benefits.

As recognised by Digital Scotland, the cost barriers apply not only to initial setup (which will become obsolete sooner than wanted) but to the ongoing costs involving contract commitments which inhibit confidence.

The solution to the cost barrier for individuals is to support digital inclusion projects in communities, working in partnership with other agencies with similar goals and values.

Modified 3/12/2016 by Craig Green